節后復工，腦袋空空，外貿人節后復工該干啥？

新年開工該干啥？可梳理為：

1.開工通知郵件   2.回復客戶郵件

3.主動聯系客戶   4.客戶分類跟進

5.市場情報收集   6.訂單歸類整理

7.安排生產計劃   8.發貨與物流協調

9.追蹤支付情況

后面是各案例模版（新人推薦）

1.開工通知郵件

Subject: Back to Work!

Dear [Client's Name],

Happy New Year!

Our Chinese New Year holiday has now ended, and we officially resumed work on February 7th. We're excited to embark on another productive year.

If you have any new inquiries, need assistance with ongoing projects, or have pending orders, please don't hesitate to get in touch. Our dedicated team is ready to support you.

Contact Information:

Phone: [Your Phone Number]

Email: [Your Email Address]

WeChat: [Your WeChat ID]

We sincerely look forward to continuing our excellent cooperation in the new year and achieving greater success together.

Best regards,

[Your Name]

注：避免使用"Hope you are well"（歐美客戶反感模板化問候）

2.回復客戶郵件

詢盤回復：

Dear [Client's Name],

Thanks for your inquiry about [Product]. We have it in stock and can offer a competitive price of $[Price]. Delivery within 7 working days. Let me know if you need samples.

Best regards,

[Your Name]

投訴回復：

Dear [Client's Name],

We're sorry about the issue with your order. Our team is on it. We'll send replacement parts within 3 days. Apologies for the inconvenience.

Best regards,

[Your Name]

3.主動聯系客戶

詢問新年計劃：

Dear [Client's Name],

Happy New Year! Just checking in. What are your business plans for this year? We have new products that might interest you.

Best regards,

[Your Name]

介紹優惠活動：

Dear [Client's Name],

Hope you had a great holiday. We're running a special promotion on [Product] this month, with a 10% discount for bulk orders. Check it out!

Best regards,

[Your Name]

4.客戶分類跟進

長期合作客戶專屬優惠：

Dear [Client's Name],

As a long - term partner, you're eligible for an exclusive  % discount on our new [Product Line]. Limited time offer. Let's keep this winning streak going!

Best regards,

[Your Name]

新客戶產品介紹：

Dear [Client's Name],

Welcome! Our [Product Name] is perfect for [Your Business Need]. It features [Key Features] and has a 2 - year warranty. Let's set up a call to discuss.

Best regards,

[Your Name]

5.追蹤支付情況

催款郵件：

Dear [Client's Name],

We noticed your payment for order [Order Number] is overdue. Could you settle it at your earliest convenience? Thanks for your understanding.

Best regards,

[Your Name]

6.合作伙伴與市場信息整理

聯系合作伙伴：和工廠、供應商、貨代溝通了解當前情況，是否開工、當前供應情況、價格等，確保合作情況。

市場信息收集：關注行業、競爭對手動態，政策變化、市場需求、價格變動等。

7.訂單與業務流程

訂單歸類整理：把手上的訂單梳理一遍，船運、生產進度、提單等主要信息要清楚，再根據進度和客戶特點做好記錄

安排生產計劃：聯系工廠、供應商，確認工人到崗時間，生產排單情況，按訂單交付日期溝通好生產進度，確保訂單交付。

發貨與物流：聯系貨代確認拖頭和船務信息，了解艙位情況，安排已生產商品發貨。

輔助工具：外貿管理軟件輔助客戶管理、Ai背調等（如用孚盟MX管理客戶資源、獲取海關數據收集市場信息）